FAQs & Policies
FAQs
Is this pottery food safe?
The glazes we use on the surfaces that touch food are considered safe under US law. We avoid copper, lead and other toxic substances in liner glazes. Never use pots that are broken or cracked for serving food, or give pottery to babies or small children to handle on their own.
Can I microwave this pottery?
We do. Two Eggs uses durable stoneware and porcelain clay bodies that will tolerate brief microwave sessions (e.g. hotting up a cuppa tea), but are not intended for prolonged high heat microwaving, stove or oven use. Repeated temperature shocks, like microwaving or freezing, may shorten a piece’s life. If your pottery’s glaze develops cracks, use it for something other than eating or drinking.
Will this pot scratch my furniture?
We smooth and refine the bottom of every pot, but surfaces may contain some roughness, tiny bumps, particles or divots. Examine your pot’s rear end when it arrives, and use coasters or apply felt or other coatings if you think the piece might scratch surfaces. Every pot is sold “as is” and it is your responsibility to choose how to use or display the piece.
What about irregularities?
Every pot is handmade and unique, and will feature irregularities. Variations in glaze, surface, color and size are to be expected—you may even see the potter’s fingerprint. We try to provide accurate information and photographs but we are not responsible for variations in how pots appear on your particular computer screen vs. in person.
Do you have pieces for sale not listed on this website?
Yes, we can’t list every piece, we often have “seconds” and we do accept orders. Please contact us for details.
When will I receive my order?
— We ship via USPS and your order will generally take 5 to 8 working days in the continental U.S. We do not ship overseas at this time.
Do you accept returns or make refunds?
No. We are a very small business and each piece is unique and fragile. If your piece arrives in damaged condition, please take pictures and contact us.
Privacy policy
Collecting Personal Information
When you visit this site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, tags, or pixels.
Disclosure for a business purpose: shared with our processor Squarespace, additional sales channels (Facebook, Instagram, Pinterest, Google), and payment gateways.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers or Paypal information), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Sqarespace, and applications such as Facebook, Google, Shipstation, Upsell Wizard.
Customer support information
Examples of Personal Information collected: Email addresses, name, shipping address, order information, and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Minors
The site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Sqare to power our online store.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
We use Facebook Business Manager/Facebook Ads to power our advertising on the Facebook platform.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Limitation of Liability
The service and all products and services we deliver to you via this website are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Two Eggs Pottery, our owners, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.